Shipping policy

Shipping policy

Free shipping on all orders
Shipping is free on every SoftWake order, with no minimum purchase.

Where we ship
We currently ship to Italy and the United Kingdom.

Delivery times
Delivery usually takes 6 to 10 days. These are estimates and may vary depending on the carrier and your location.

Tracking
Every parcel is shipped with tracking. When your order ships, you will receive an email with the tracking number so you can follow your delivery.

Orders with several products
If your order contains different products, they may be shipped in separate parcels, each with its own tracking number.

Delivery address
Please check your address carefully at checkout. Once an order has shipped, we cannot change the delivery address.

Late, lost or damaged parcels
If your parcel is late, does not arrive, or arrives damaged, write to info.softwake@libero.it with your order number (and a few photos if the parcel is damaged), and we will help you.

Questions?
Write to info.softwake@libero.it.