FAQ

Alarm band

Does the band make any noise?

No. The alarm works by vibration only, with no ringtone.

Is it suitable for kids?

Yes. The strap is adjustable, so it fits both adults and kids.

Does it count my steps?

Yes. SoftWake uses a G-sensor to count your steps during the day. The step counting accuracy is ±5%, and the display can show up to 39,999 steps.

How long does the battery last?

The battery lasts around 5 days on a full charge.

How do I charge it?

SoftWake has a rechargeable polymer battery (55 mAh, DC 3.7 V) and charges via USB.

Is it water-resistant?

Yes, SoftWake is water-resistant.

What is it made of?

The strap is made of food-grade, eco-friendly silicone and the shell of eco-friendly ABS.

What size is it?

The band measures 215 × 17 × 8 mm (length × width × height). The size is subject to the actual product.

What colors are available?

Pink, blue, black, white, light pink, light green and orange.

Can I read the time in the dark?

Yes. The LED display shows the time clearly, even in the dark.

Can I buy more than one?

Yes. You can choose packs from 1 to 6 bands, and the price per band goes down as the pack gets bigger.

Goodnight Kit

What is in the Goodnight Kit?

One SoftWake vibrating alarm band, one pack of 30 nasal strips and one pack of 30 mouth strips.

Is the kit cheaper than buying the products separately?

Yes. The kit costs less than the band, the nasal strips and the mouth strips bought one by one.

Can I choose the color of the band in the kit?

Yes. You choose it on the product page before adding the kit to your cart. If you order more than one kit, you choose a color for each band.

Nasal and mouth strips

How many strips are in a pack?

Each pack contains 30 strips.

Are the strips a medical treatment?

No. SoftWake nasal and mouth strips are not a medical treatment. If you have breathing problems or a medical condition, speak with your doctor before use.

Who should not use the strips?

Do not use the mouth strips if you have a blocked nose, breathing difficulties, sleep apnea or any condition that affects breathing, or if you are unsure: speak with your doctor first. The strips are not suitable for children, and the mouth strips should not be used after drinking alcohol or taking sedatives.

What if I feel discomfort?

Remove the strip at once if you feel discomfort, irritation or have any trouble breathing.

Shipping and contact

Is shipping free?

Yes, shipping is free on all orders.

How can I contact you?

Write to info.softwake@libero.it and we will get back to you as soon as possible.