Shipping

Free shipping on all orders

Shipping is free on every SoftWake order, whatever the pack size or the product.

Where we ship

We ship to Italy and the United Kingdom.

Delivery times

Delivery usually takes 6 to 10 days. These are estimates and may vary depending on the carrier and your location.

Tracking

Every parcel is shipped with tracking. When your order ships, you will receive an email with the tracking number so you can follow your delivery.

Orders with several products

If your order contains different products, they may be shipped in separate parcels, each with its own tracking number.

Delivery address

Please check your address carefully at checkout. Once an order has shipped, we cannot change the delivery address.

Late, lost or damaged parcels

If your parcel is late, does not arrive, or arrives damaged, write to info.softwake@libero.it with your order number (and a few photos if the parcel is damaged), and we will help you.