Términos del servicio

Terms of service

1. Who we are. This online store is operated by SoftWake (“we”, “us”), Via Amedeo Modigliani 30, 23053 Latisana (UD), Italy, tax code CRCLRD07A24E473S. Our contact details are in the Contact information page.

2. Products and prices. We sell the SoftWake vibrating alarm band, nasal strips and mouth strips. Prices are in euros and are shown at checkout before you pay. We may change prices at any time; the price you see when you place your order is the price you pay. Shipping is free on all orders.

3. Orders. When you place an order, you make an offer to buy. The contract is formed when we confirm your order by email. We may cancel an order, with a full refund, if a product is unavailable or if there is an obvious pricing error.

4. Payment. Payments are processed securely through Shopify. The payment methods available are shown at checkout. We do not offer cash on delivery.

5. Shipping. See our Shipping policy.

6. Returns, withdrawal and refunds. See our Returns and refunds policy. Consumers in the European Union have a 14-day right of withdrawal, subject to the exceptions described there, including for hygiene products whose packaging has been opened.

7. Legal guarantee. All products come with the legal guarantee of conformity provided by EU and Italian consumer law, which lasts at least two years from delivery.

8. Use of the products and safety. Please read the instructions and safety guidance on each product page before use. Our nasal strips and mouth strips are not medical treatments. If you have breathing problems or any medical condition, speak with your doctor before use. Mouth strips are not suitable for children.

9. Intellectual property. All content on this website, including texts, images and the SoftWake name, belongs to us or is used with permission. You may not copy or reuse it without our written consent.

10. Liability. Nothing in these terms limits the rights you have as a consumer under the law, or our liability where the law does not allow it to be limited.

11. Governing law. These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

12. Changes. We may update these terms from time to time. The version published on the website when you place your order applies to that order.

13. Contact. Questions? Write to info.softwake@libero.it.